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Internet Is Not Working

Welcome to Internet Is Not Working.com, the only site to visit if you are a "newbie" and having problems with your internet connection or internet browser whether it be Internet Explorer, Mozilla Firefox, Google Chrome or one of the other popular web browsers.

We are going to discuss:

- Checking your wireless router
- Making sure your network connection is working
- Ensuring your internet browser is set up correctly
- Common solutions to get back on the web

Many households these days have a fast broadband internet service, there are many providers and in the main two types of broadband, namely ADSL or Cable. Although there are other types, ADSL and Cable are probably the most common so you are likely to be hooked up to one of these.

First step then, find your router (and modem if you are a cable customer). You will have documentation which came with the equipment which could be useful as you need to check which lights are on and what colour they are. If you do not have a manual but you have access to the internet elsewhere, go to the router manufacturers website where you will be able to download it.

Unfortunately, different manufacturers use different names for the routers functions and some lights may not even be labelled. Now check the lights and make sure they are doing what they should be doing using you manual for reference.

Before proceeding further, if you have access to a spare computer or laptop\netbook, try plugging it in to the router using an ethernet cable (provided with most routers) and if you can get on the internet, your router and internet connection are fine and do not require attention.

If there is a doubt, unplug the equipment from the power, leave for one minute and plug back in again. Wait for the equipment to start up properly, about a minute or so and then try your internet connection again by opening your internet browser on your computer.

If a web page appears, great, you may be in business but you still need to make sure it is not tricking you. What I mean by that is, web pages can be held in cache or memory on your machine and load when you open your browser, even without a live internet connection. To make sure this hasn't happened, type a url into the address bar of the browser, something like "www.google.com" (without the quotes). If Google appears, type something to search for in the search box and hit the enter or return key on your keyboard and if a web page appears you've solved it. If not, click here to check your network connection.

It goes without saying that if you get an error message stating that Internet Explorer cannot display the web page or, server not found or unable to connect to the internet, then you need to go to the next step which is probably to telephone your broadband provider.

Most providers are very helpful because it is better for them to talk you through the procedure to rectify your problem than to have to send somebody out to you (the latter is never likely to happen in my experience). They will run you through some tests and ask you to carry out some basic procedures such as changing your broadband filters, plugging your router into the test socket (if you have an ADSL internet connection) and unplugging anything which might interfere with the connection. Everything you will be asked to do is within the scope of a beginner and is necessary to identify the fault.

Whilst we take no responsibility for damage caused to any equipment or property by carrying out repairs or maintenance using information from this web site, we do encourage you to have a go. As long as you take care and use your common sense, you wont end up any worse off than you were when you started.